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Last Updated: January 2026

At Peak Forge, we are committed to providing reliable digital and financial services. This Refund Policy outlines the circumstances under which refunds may be granted for transactions completed through our platform.

By using Peak Forge services, you agree to the terms of this Refund Policy.

1. General Policy

Due to the nature of digital products and financial transactions, most successful transactions are considered final and non-refundable once processed.

Refunds may only be considered in situations where a transaction fails due to a system error, technical malfunction, or where payment is received but the requested service is not delivered.

2. Data Subscription Purchases

Refunds for data subscriptions may be granted if:

  • Payment was successfully deducted.
  • The data bundle was not delivered.
  • The issue is verified by Peak Forge and the network provider.

Refunds will not be granted if:

  • An incorrect phone number was entered by the user.
  • The selected data plan was successfully delivered.
  • The user changes their mind after successful delivery.

3. Airtime Purchases

Airtime purchases are generally non-refundable once successfully delivered.

Refund requests may only be considered where:

  • Payment was deducted but airtime was not delivered.
  • The transaction is confirmed as failed by our system.

Peak Forge is not responsible for losses resulting from incorrect phone numbers entered by users.

4. Utility Bill Payments

Refunds for utility bill payments may be considered if:

  • Payment was deducted but the utility provider did not receive the payment.
  • The transaction remains unresolved after verification.

Refunds will not be granted for:

  • Incorrect meter numbers, smart card numbers, or account numbers provided by the user.
  • Successfully completed utility payments.

5. Wallet Funding

Wallet funding transactions are generally non-refundable once credited to a user’s wallet.

However, Peak Forge may investigate and resolve:

  • Duplicate funding transactions.
  • System errors resulting in incorrect wallet balances.
  • Unauthorized transactions reported promptly.

6. User-to-User Transfers

User-to-user transfers are final and cannot be reversed once successfully completed.

Users are responsible for verifying recipient details before initiating transfers.

Peak Forge shall not be liable for transfers sent to the wrong recipient due to user error.

7. Failed Transactions

Where a transaction fails but funds are deducted, users should allow up to:

  • 24 hours for airtime transactions.
  • 48 hours for data subscriptions.
  • 3 to 7 business days for card, bank, or payment gateway reversals.

If the issue remains unresolved after the applicable period, users should contact customer support.

8. Duplicate Transactions

If a user is charged more than once for the same transaction due to a system error, Peak Forge will investigate and process any verified refund within a reasonable timeframe.

9. Refund Processing Time

Approved refunds may take:

  • Up to 7 business days for wallet refunds.
  • Up to 14 business days for card and bank refunds.
  • Longer periods if delays occur with banks, payment processors, or third-party providers.

Peak Forge is not responsible for delays caused by external financial institutions.

10. Fraud Prevention

Peak Forge reserves the right to decline refund requests where:

  • Fraudulent activity is suspected.
  • False information has been provided.
  • The transaction was successfully completed.
  • The user has violated our Terms and Conditions.

Additional verification may be required before a refund is processed.

11. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Full Name
  • Registered Email Address
  • Transaction ID
  • Transaction Date
  • Amount Involved
  • Description of the Issue

Refund requests should be submitted as soon as possible after the transaction occurs.

12. Contact Us

For refund inquiries and support, contact:

Peak Forge

Email: peakforgenig@gmail.com

Phone: +2348105647740

WhatsApp: +2348105647740

Address: No. 8 Kingsley Odiase street, Owa Alero, Delta State, Agbor, 320001, Delta

Website: https://peakforgenig.com/

By using Peak Forge, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.